Support & FAQ
Something not working? Check the answers below first. If you can’t find yours, write to us. We read every message.
General questions
How do I reach you?
Write to info@swoqy.com. We try to reply within a few working days, in English or Turkish.
A purchase didn’t work. What should I do?
Check that you’re signed in with the Google account you bought with, and if the app has “Restore purchases” in Settings, try that first. If that doesn’t help, email us with the order number (it starts with GPA. and is in your Google Play receipt). Refunds are requested through Google Play: Google Play refund policy.
I lost my progress on a new phone.
Progress is stored on your device. If Android backup is turned on in your phone settings, it usually moves with you to a new device. If a game offers cloud saves, its page says so.
How do I turn off personalised ads?
Change your consent choice in the app under Settings › Privacy settings. On Android you can also delete your advertising ID in Settings › Privacy › Ads. Details in the Privacy Policy.
How do I get my data deleted?
Use the form on the Account & Data Deletion page, or email info@swoqy.com. You don’t need to reinstall the app.
Are the games suitable for kids?
Swoqy games are not directed at children under 13. Each game’s age rating is shown on its Google Play listing.
Is there an iPhone version?
Very soon. Our games and apps are coming to the App Store in the next few days, and each one’s page will link there when it’s out.
I found a bug or have an idea.
Great! Email info@swoqy.com. Many updates start with a message from a player.
Who do I contact about partnerships or press?
Also info@swoqy.com. A short note on what you have in mind is enough.
Questions about specific titles
Billionaire Golf Club
Am I always playing against real people?
No. Online matches pair you with another player when one is available. When nobody is free, you play a computer opponent right away so you never have to wait. Trophies come from online matches; matches against the computer pay coins.
Are coins and diamonds real money?
No. Coins and diamonds are virtual items used only inside the game. You earn them by playing and can also buy them in the game, but they cannot be cashed out or exchanged for real money or prizes.
Do I need an account?
No. The game signs you in anonymously the first time you open it, with no name, email or phone number. Your progress is tied to that device, so deleting the game or changing phones can lose it. You can delete your data anytime in Settings › Delete my data.
Does the game have ads?
Yes. The game shows ads from Google AdMob. A Remove Ads purchase is available in the game.
Billiards Hustle
How do I play a friend online?
One of you taps Friends › Online room › Create room and sends the room code (the invite button shares it on WhatsApp, email and more). The other opens the game, taps Friends › Online room and enters the code. Both phones need the game; the links above get it.
Can I win real money?
No. Game money and diamonds are virtual. You can buy them in the game, but they can never be sold, withdrawn or exchanged for real money.
Where is my progress saved?
On your device, and it’s also backed up in the cloud under an anonymous ID. To delete it, use swoqy.com/delete-account.
Pool Hustle: Pocket Billiards
How do I play a friend online?
One of you taps Friends › Online room › Create room and sends the room code (the invite button shares it on WhatsApp, email and more). The other opens the game, taps Friends › Online room and enters the code. Both phones need the game; the links above get it.
Can I win real money?
No. Game money and diamonds are virtual. You can buy them in the game, but they can never be sold, withdrawn or exchanged for real money.
Where is my progress saved?
On your device, and it’s also backed up in the cloud under an anonymous ID. To delete it, use swoqy.com/delete-account.
Sunroom Mahjong
Is Sunroom Mahjong free?
Yes, it is free to play and shows ads. On your phone you can remove ads anytime with a one-time purchase: it removes the banners and the ads between levels for good. Optional reward videos stay available whenever you want extra hints, shuffles or undos.
Do I need an internet connection?
No. The phone app plays offline with no Wi-Fi needed, so you can play anywhere.
Can I play in my browser?
Yes. Use the “Play free” button above. No account is needed; your progress is saved in that browser only, so clearing its site data resets it.
Do I need an account? Where is my progress saved?
No account or sign-in is needed. On your phone, progress is saved on the device and backed up automatically to the cloud under a random, anonymous ID. You can delete that online copy anytime in Settings › Delete cloud copy, or via swoqy.com/delete-account.
Park Hero: Car & Truck
Is Park Hero free?
Yes. It is free to play with ads and has no in-app purchases. Rewarded ads are optional: watch one for double coins, +30 seconds or to show the path to the bay. Other ads appear only between levels, never during a level, and banners only in the menus.
Do I need an internet connection?
No. The game plays fully offline and needs no account. Your progress, coins and vehicles are saved on your phone.
How do I unlock the trucks and the bus?
Heavy vehicles are driven in the big lots, the truck depot and the harbor. Career mode hands them out on its heavy levels, and you can buy them in the Heavy tab of the garage with coins.
Solitaire Big Cards: Classic
Is Solitaire Big Cards free?
Yes. It is free to play with ads. Full-screen ads never interrupt a game; they only appear between games. You can remove ads anytime with a one-time purchase. There is no subscription.
Do I need an internet connection?
No. All three games and the daily deal play offline, and you need no account. Moving to a new phone? Copy your progress with Google Play Games.
Can every game really be won?
Yes. Each deal is checked by a solver before you get it, so there is always a way to win. With unlimited undo and free hints you can always find it.
Fair Dice Backgammon
How can I be sure the dice are fair?
The seal is shown before the first roll and cannot match a different key. When the match ends, open Verify: it rebuilds every roll from the revealed key and checks it against the seal. The method is written on that screen, so you can repeat it with any SHA-256 tool.
Can I play without installing anything?
Yes. Press "Play free · In your browser" on this page. The browser version has no ads and no purchases; your games are saved in that browser only.
Do I need an internet connection?
No. The app plays fully offline and needs no account. Your statistics and settings stay on your phone.
Spades Offline
Does the computer see my cards?
No. Each bot knows only its own cards and the cards already played, even on Hard. Deals are shuffled with your device's secure random generator, every hand shows its deal number, and after a game "Same cards again" replays the same deals so you can check.
Can I play without installing anything?
Yes. Press "Play free · In your browser" on this page. The browser version shows ads beside the table, has no purchases, and keeps your games in that browser only.
Do I need an internet connection?
No. The app plays fully offline and needs no account. Your games, statistics and settings stay on your phone.
Batak İnternetsiz
Does the computer see my cards?
No. Each bot knows only its own cards and the cards already played, even on Hard. Deals are shuffled with your device's secure random generator, every hand shows its deal number, and after a game "Same cards again" replays the same deals so you can check.
Can I play without installing anything?
Yes. Press "Play free · In your browser" on this page. The browser version shows ads beside the table, has no purchases, and keeps your games in that browser only.
Do I need an internet connection?
No. The app plays fully offline and needs no account. Your games, statistics and settings stay on your phone.
MakeUpTakeUp
Are my camera images uploaded?
No. Camera frames and face points are processed on your phone only and are never stored or shared. Photos you take are saved to your own gallery.
Can I buy the shades I try?
Yes. Each shade links to an online store. The store’s own privacy policy applies there, and some links may be affiliate links.
Teebop: Mini Golf 3D
Does Teebop work offline?
Yes. All 80 holes, tournaments and practice work without an internet connection. Ads and purchases need a connection when you use them.
Are the tournament opponents real people?
No. Some opponents are computer players and they are always clearly labelled AI. Ghosts replay your own earlier top runs.
Can I buy an advantage?
No. Balls, putters and trails are cosmetic only. Coins, gems and other virtual items have no real-world value and cannot be exchanged for money.
Tower Demolition: Ball Smash
Is Tower Demolition free?
Yes. It is free to play with ads. Rewarded videos are always optional, for example to triple your level reward or get a hint. Ads never appear during a level. A one-time “Remove Ads” purchase and coin and gem packs are optional; coins, gems and other virtual items have no real-world value.
Do I need an account?
No. There is no sign-up and no online play. Your progress is saved on your phone, and if you are signed in to Google Play Games or iCloud, an optional backup is kept there so you can continue on a new phone.
How do I delete my data?
Open Settings › Delete My Data in the game. It erases your progress on the phone and the cloud backup copy. You can also write to info@swoqy.com.
Word Harbor: Word Puzzle Game
Is Word Harbor free?
Yes, it is free to play and shows ads: a banner on the menus and an occasional ad between levels. A one-time Remove Ads purchase turns those off. Watching an ad for a hint or double coins is always optional.
Which languages are the words in?
English, Turkish, German, French, Spanish, Portuguese, Italian, Dutch, Swedish, Danish and Norwegian. The game picks your phone’s language and you can change it in Settings. In Japanese, Korean and Chinese the menus are translated and the puzzle words are English.
Do I need an internet connection or an account?
No. The game plays offline and needs no sign-up. Your progress is saved on your device only, so deleting the app also deletes it.
Can I play in my browser?
Yes. Use the “Play free” button above. No account is needed; your progress is saved in that browser only, so clearing its site data resets it.
Color Chain Reaction
Is Color Chain Reaction free?
Yes, it is free to play and shows ads. You can remove the banners and the ads between levels for good with a one-time Remove Ads purchase. Optional reward videos stay available. A starter pack and gem packs are also offered; coins and gems are virtual items with no real-world value.
Do I need an internet connection or an account?
No. The game plays offline and needs no account or sign-in. Your progress is saved only on your device.
How do I delete my data?
Open Settings › Delete my data in the game. It wipes your progress from the device and resets the game’s analytics data. You can also write to info@swoqy.com.
Sort the Crowd
Is Sort the Crowd free?
Yes, it is free to play and shows ads. A one-time Remove Ads purchase removes the banner and the ads between levels; optional reward videos stay available. A starter pack and coin packs are also offered; coins are virtual items with no real-world value.
Do I need an internet connection or an account?
No. The game plays offline and needs no account or sign-in. Your progress is saved only on your device.
How do I delete my data?
Open Settings › Delete my data in the game and confirm. It wipes your progress, coins, missions, settings and analytics data on the device. You can also write to info@swoqy.com.